ISO/IEC 20000-1 – IT Service Management System – Basic course (EN)

Categories: English, ISO/IEC 20000-1
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About Course

 

 

 

This foundational course covers ISO/IEC 20000-1 – the international standard for IT Service Management Systems (SMS). You’ll learn what SMS is, why it matters, and how it is applied in practice, including core IT service principles, risk-based and process-based approaches, service level, incident, problem and change management, leadership, documentation, and continual improvement.

Course Content

ISO/IEC 20000-1 Overview
This ISO/IEC 20000-1 foundation course provides a clear and structured introduction to the international standard for a Service Management System (SMS), which is widely used by organizations of all sizes and from various industries around the world to ensure the quality and consistency of delivered IT services.

  • Module 1-10
    44:49
  • ISO/IEC 20000-1 – IT Service Management System – Basic course (EN)

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